Shipping and Returns
How much does shipping cost?
We are currently offering free shipping on most orders. Shipments outside of the contiguous United States may require additional fees and we will contact you after you complete your order to discuss shipping rates.
Where do you ship?
We ship to the 50 United States and Washington DC. Please contact us if you are looking to order SONNEMAN product elsewhere.
How long does shipping take?
On each product page, we note the expected ship date for that particular item. Please allow for additional days for the carrier to deliver it to your address. We ship items from our warehouse in New York. Our carriers are generally able to deliver within 1 to 5 business days of our ship date, though shipments outside of the continental United States take longer.
I need an item more quickly than the expected dates shown on the product page. Is there any way to get an item faster?
Contact our Customer Care team at Customer.Care@sonneman.com and we will see if there are any ways to expedite orders.
What is your return policy for orders placed through your website?
Contact firstname.lastname@example.org if you would like to inquire about returning an item purchased through our website and be sure to include your order number and the SKU of the item you are looking to return. No merchandise may be returned without written authorization from a SONNEMAN representative. A request for written authorization (“Return Material Authorization” or “RMA”) must be requested within 30 days of material and product delivery. All returns must be accompanied by the RMA and shipped to SONNEMAN within 60 days of the date on the RMA. All authorized returns are subject to handling, inspection, and re-stocking charges which will be no less than 25% of the original invoiced Product amount. Delivery (including shipping charges) to SONNEMAN of undamaged Product is the responsibility of the customer. No credit will be issued on damaged Product (outside of verified concealed damage) and the customer will be advised with pictures of the damage so they may file a freight claim with their chosen shipping company. SONNEMAN will issue the appropriate credit within 30 days of receipt of the undamaged Product.
What is the return policy for orders placed through a third party?
Please contact the SONNEMAN partner that you purchased the SONNEMAN item from to inquire about returning a SONNEMAN item that was not purchased through our website.