Frequently Asked Questions
Are SONNEMAN fixtures available in physical locations?
Yes, we are available in Showrooms throughout the United States and Canada. To find a showroom near you, visit our Find a Showroom page. We also display products at our Showroom in the New York Design Center.
How do I find a SONNEMAN approved lighting agency to work with?
We work with agency partners throughout the United States and Canada. To find a sales rep near you, visit our Find a Sales Rep page.
Do you offer parts or fixtures with custom accessories (such as J20 Cords) on your site?
Contact Customer.Care@sonneman.com or message us on our Live Chat if you are looking for anything that you can’t currently find on our site. We will point you in the right direction or help you with a special order.
Where can I find Spec Sheets, Assembly Instructions and other technical product information?
These are available for each item on its product page. Search the product or SKU you are looking for and look for a button that says Spec Sheet or Assembly Instruction.
How do I find information about the driver/transformer that comes with the fixture?
If you have questions about a driver/transformer, please contact Customer.Care@sonneman.com.
How do I know if I need to buy a bulb to go with my fixture?
If your fixture requires a separate bulb purchase, you will see "Bulb(s) Included?: No" listed under the "Specifications" section on the product page or specification sheet.
How do I find the correct bulb for my fixture if it is not included or needs to be replaced?
Bulbs used in your fixture must have the same Bulb Type and Voltage as listed under the “Specifications” section of the fixture's product page or specification sheet. Please inquire with your preferred retailer/distributor of bulbs to see if that Bulb Type and Voltage are available. The Bulb Type and Voltage as listed are generally common and widely available.
What is your warranty policy?
Please see our warranty policy page for details on our warranty policy.
How does your Professionals application work?
SONNEMAN – A Way of Light offers special benefits to Professionals, including exclusive offers, free shipping, complimentary swatch sample requests, tools to manage separate product lists for multiple client projects, and access to dedicated support. Professionals include people like Interior Designers, Architects, and Lighting Designers. The best way to show that you are a professional is to provide us with a certification from an organization such as AIA, ASIO, CIOO, DLF, UVLD, IDC, IDEC, IES, IDA, RAIS. The process to apply for a Professional Account is easy and we respond to Applications within one business day. To apply, visit professional.sonnemanlight.com/company/account/create
I see that some items are marked “Last Chance”. What does this mean?
Last Chance means that an item is in limited supply and we may not be able to manufacture any more of this item beyond what is listed on our website. Be sure to order before it may be gone forever!
How do I create a wish list and how do I access my wish list?
You will need to create an account with our site before we are able to save your wish list. Once you have created an account, select the heart icon below any item and you may add it to your wish lists. To view your wish lists, go to your Account Dashboard [jay, hyperlink to /customer/account/ and make sure it is hyperlinking appropriately based on whether you are on b2c site or already on professionals site].
Can I place an order for a Custom item on your website?
We do not currently accept orders for Custom items through our website. Please contact us at Quotes@sonneman.com to learn more about placing a Custom order.
How much does shipping cost?
We are currently offering free standard shipping on most orders. Please contact CustomerCare@sonneman.com if you require expedited shipping and we will provide various shipping and fee options for your order. Shipments to Alaska and Hawaii may incur additional costs. We will contact after you complete your order if you are shipping to Alaska or Hawaii.
Where do you ship?
We ship to the 50 United States and Washington DC. Shipments to Alaska and Hawaii may incur additional shipping charges. Please contact us if you are looking to order SONNEMAN product elsewhere. Note that we cannot ship to PO Boxes
How long does shipping take?
On each product page, we note the expected ship date for that particular item. Please allow for additional days for the carrier to deliver it to your address. We ship items from our warehouse in New York. Our carriers are generally able to deliver within 1 to 5 business days of our ship date, though shipments outside of the continental United States take longer.
What does the “Reserve Now” button I see on some product pages do?
Clicking the “Reserve Now” allows you to reserve an order for an out of stock product. As soon as the product is back in stock, it will be shipped to you. Your credit card will not be charged until the product is shipped and you will receive an email when the product ships.
I need an item more quickly than the expected dates shown on the product page. Is there any way to get an item faster?
Contact our Customer Care team at Customer.Care@sonneman.com and we will see if there are any ways to expedite orders.
What is your return policy for orders placed through your website?
Contact firstname.lastname@example.org if you would like to inquire about returning an item purchased through our website and be sure to include your order number and the SKU of the item you are looking to return.
No merchandise may be returned without written authorization from a SONNEMAN representative. A request for written authorization (“Return Material Authorization” or “RMA”) must be requested within 60 days of material and product delivery. We cannot accept returns if the fixture has been installed or the box has been opened. All returns must be accompanied by the RMA and shipped to SONNEMAN within 60 days of the date on the RMA. After receiving the RMA document, please place the RMA under the shipping label or include it within the shipping label pouch. All authorized returns are subject to handling, inspection and re-stocking charges which will be no less than 35% of the original invoiced Product amount. Delivery (including shipping charges) to SONNEMAN of undamaged Product is the responsibility of the customer. No credit will be issued on damaged Product (outside of verified concealed damage) and the customer will be advised with pictures of the damage so they may file a freight claim with their chosen shipping company. SONNEMAN will issue the appropriate credit within 30 days of receipt of the undamaged Product.
Please inspect all shipments within 30 days of receipt so that we can report any shipping issues to our freight and parcel carriers.
What is the return policy for orders placed through a third party?
Please contact the SONNEMAN partner that you purchased the SONNEMAN item from to inquire about returning a SONNEMAN item that was not purchased through our website.
How do sonnemanlight.com virtual gift cards work?
Sonnemanlight.com virtual gift cards are final sale. They cannot be combined with promo codes. They can only be used on sonnemanlight.com and not professional.sonnemanlight.com.
How do I create Project lists and how do I access my Project lists?
While browsing the site, select the “Add to my Project” drop down next to the product that you wish to include. You may create multiple projects for various clients. To view your Project lists, go to your Account Dashboard [jay, hyperlink to /customer/account/]
How do I request a finish swatch?
Contact Customer.Care@sonneman.com to request a finish swatch.