General Merchandise Terms
SONNEMAN reserves the right to make any engineering changes to its products without notice and all changes will be reflected in electronically published data available on its website. SONNEMAN is not responsible for out of date or obsolete data from previously published information.
All “Made to Order” (“MTO”), “Modified” or “Custom” fixtures are not eligible for cancellation once order is released for production nor are they eligible for return. Cancellation of any order prior to shipment is subject to a cancellation fee and must be in writing and acknowledged by SONNEMAN. It is highly recommended that all “MTO”, Modified, or Custom order includes any “Attic Stock” needed as reduced quantity orders will result in higher production costs.
No merchandise may be returned without written authorization from a SONNEMAN representative. A request for written authorization (“Return Material Authorization” or “RMA”) must be requested within 60 days of material and product delivery. We cannot accept returns if the fixture has been installed or the box has been opened. All returns must be accompanied by the RMA and shipped to SONNEMAN within 60 days of the date on the RMA. After receiving the RMA document, please place the RMA under the shipping label or include it within the shipping label pouch. All authorized returns are subject to handling, inspection and re-stocking charges which will be no less than 35% of the original invoiced Product amount. Delivery (including shipping charges) to SONNEMAN of undamaged Product is the responsibility of the customer. No credit will be issued on damaged Product (outside of verified concealed damage) and the customer will be advised with pictures of the damage so they may file a freight claim with their chosen shipping company. SONNEMAN will issue the appropriate credit within 30 days of receipt of the undamaged Product.
Please inspect all shipments within 30 days of receipt so that we can report any shipping issues to our freight and parcel carriers.